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We are committed to delivering your orders with care, reliability, and efficiency.
Below is our shipping policy designed to ensure a seamless experience for you.

1. Order Processing
All orders are processed as soon as possible after payment confirmation and pass our verification. Orders placed after 03:00 PM (GMT+7) will be processed the next business day.

2. Shipping Fees
Shipping costs are calculated at checkout based on your location, package weight, and selected courier.

3. Tracking
Once your order is dispatched, a tracking number will be shared via email or will be added to your order information. You can track your order via our website.

4. Delays
While we strive for timely delivery, delays may occur 7-14 business days due to out of stock product, courier issues, weather, or unforeseen circumstances.

5. Address Accuracy
Please ensure all shipping details are accurate. We are not responsible for failed deliveries due to incorrect information.

6. Damaged or Lost Items
If your order arrives damaged, please contact us within 24 hours with photo or video proof.

7. Contact
Email: support@pridenjoy.co
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT+7)